Description

The municipality formed comprehensive offerings of services for the Life Situation. For example, in order to build an office, an entrepreneur needs to comply with a list of things to do, such as renting a suitable plot of land in the municipality; agreeing on the project of the future office; obtain technical specifications for connection to public utilities, etc. 

When providing the Life Situation service, all departments of the municipality receive information about the services the entrepreneur needs under the first (and only) submitted application.

A unified information platform is being created in order to ensure inter-divisional transparency of information. It ensures constant access to correct and complete information about services, reduces unproductive losses, automates and digitizes processes. This leads to the reduction of bureaucratic procedures, reduction of corruption risks, and strengthens the legal framework.

All data is connected by spatial reference through the geoinformation system.

For the residents it is a visual result of reforming the public administration system, social and managerial innovations. Due to the achievement of the project's goals, it is planned to increase the satisfaction of residents and companies with the quality of life, improve the investment climate, and investment attractiveness of the city, thereby improving the image of the Kazan City Hall.

The project is implemented on the principles of project management, Lean management, and digital economy. The works are carried out by the employees of the municipality with the participation of specialists in the field of Lean Management, human resource consulting, and information technology.

Today, all digital services of the Executive Committee of Kazan are formed on the platform of the Management of Municipal Services Information System (hereinafter referred to as MMS IS). The system allows employees to keep records of consultations, applications for municipal services, register services, and fulfill requests required for the provision of services.

Currently, 86 municipal services are provided in Kazan, 20 of which have been digitized. The result of two digital services is a registry record. Thus far, the number of register records is 8460. In 2018, the municipality received 16,979 applications for electronic services. 16,061 of these were accepted, and 851 were denied.

This project is a tool, a template. It's an opportunity to reach a new, higher level of interaction with citizens. The creation of a geoinformation system is an evolutionary step up for Kazan City. The main system used in urban planning is the information system for supporting urban planning. It is designed to provide a systematic collection of information about territories, their development, landscaping, engineering infrastructure, street road network, and other necessary information to support urban planning activities.

Carrying out activities under the Strategy contributes to the achievement of the main goal: continuous improvement of the quality of life of the population. The project integrated consumers of services and all improvements are aimed at increasing their satisfaction.

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